Keyword acquisition strategy business banking customer experience in banking industry bfsi conference marketing strategies customer experience in banking customer service in banking industry business strategy business growth strategies organic growth business executive client acquisitions client onboarding banking ai conference marketing strategy customer service experience bank customer service big business events customer onboarding best ai conferences bank customer experience summit customer experience events corporate event invitation events in digital customer experience platform artificial intelligence exhibition customer acquisition strategy future banker customer experience upcoming events new banking experience business convention

Future of Digital Onboarding and Customer Experience Summit for FI

#FODOx2019 Revolution Will Begin In


About the Summit

Future of Digital Onboarding and Customer Experience is a 2-day networking event with revolutionary Keynotes, Case Studies, & Panel Discussions. This unique industry forum, comprising of high profile delegates who are the key decision makers from the biggest Organizations, innovative Startups, Governments and Universities around the globe, aims to discuss the challenges and explore best-practices to optimize the Digital Onboarding, Customer Experiance and Identity Management processes.

The Millennial Finance Era

The modern customer's principal loyalty is to convenience. Banking ‘as usual’ is becoming obsolete & adapting to the digital transformation today, will be essential for staying relevant tomorrow.

Cisco's Research shows that customers no longer judge financial service providers just against their peers, but against Amazon or Google. A messaging platform KakaoTalk challenged the traditional banks by capturing 45% market, in Korea, in 2017.

Transforming Technologies

Improving Onboarding and Cost-to-Serve efficiency needs to be the core focus of a business’s digital transformation ambitions. With the advent of Biometrics, Blockchain, Big Data Integrations, and AI & ML,enterprises can now reengineer the legacy onboarding processes.

This will not only abreviate the transformation journey to a large extent, but also helpcompanies remain compliantandmaintain operational efficiency.

Digital Identity Revolution

Identity is foundational for political, economic & social opportunities.Strategic collaborations and use of new technologies has facilitated the unbundling of digital identity, whereby we can share our selected identity attributes online.

For a Secure and Inclusive World Economy, the inclusion of Financial Institutions is pivotal in The G20 Digital Initiative, led by World Bank and G20 countries.

“The future of banking will be mobile, happening in devices we carry in our pockets, built into jewellery, and on your wrists, not in fancy office buildings.” - Thomas Frey



Why Attend

“By 2025, an estimated 95% of customer interactions will be supported by AI technology.” - Forbes

Comprehensive Agenda

Innovative keynotes delivered by the industry's true heavyweights, covering practical challenges and subjects which are exclusively entailed in our agenda. Gain subject matter expertise, network, and collaborate to explore solutions that shed light on future business models impacting revenue inflows.

Boost your Business

Futurista Start-up Elevate is a dedicated platform for Startups and VCs. We offer industry-specific startups a showcasing opportunity, enabling them to connect with corresponding VCs and Mentors. A win-win dynamic is created to attain the desired exposure for startups who are looking forward to scaling up their businesses.

Intelligent Event Experience

A smart application will help you connect with key decision makers, share files, brainstorm ideas, and have a seamless networking experience. A comprehensive module covering the entire event, compiled for training purposes, to be made available post-conference, exclusively for the attendees.


Who Should Attend

  • Client Onboarding Officer
  • Digital Onboarding Officer
  • Head of Identity and Access Management
  • Head of Customer Experience
  • Head of Digital Innovation
  • Chief Digital Officer
  • Head of Design
  • Head of Digital Service Delivery
  • Global Head of Client Solutions
  • Customer Relationship Manager
  • Marketing Director
  • Business Development Director
  • Head of Data and Analytics
  • Chief Technology Officer
  • Chief Fraud Management Officer
  • Anti Money Laundering Officer
  • MLRO
  • Risk management Officer
  • Head of Product Management
  • Chief Information Officer
  • Chief Compliance officer

Topics We Cover

Borderless Transactions

Digital identity

Empathy by design

Open banking

Design Thinking

Intelligent customer experience

Innovation labs

Human-centred approach

Banking 4.0

Behavioural analytics

Paperless transactions

Future business model

Agile methodologies

Cross-Selling Algorithms

Wearable Banking

Real-Time Analytics

Omni-channel Experience

Universal digital identity

Why Us? We help you see the Bigger Picture at our events. The one that will change your game!


Futurista Startup Elevate

Futurista Startup Elevate is a platform that transforms big-ideas into reality! The FODOX 2019 will fuel start-ups to take themselves to the top by providing access to VC's, Mentors, and Potential Clientele from the corresponding industries. The perks include Product Showcasing, Speaking Slots, and Campaigns running among our thoroughly researched pack of delegates.

Learn More

Past Events Future of data protection

Group Futurista's first event- Post-GDPR/The Future of Data Protection 2018 was held in Berlin on 8th & 9th of November. Cross-industrial representatives were invited along with advocates, techno-sociologists, researches, and government representatives to draw a bigger picture of the global impact of GDPR on businesses, societies, and cultures across the world.

The event was effective as it helped many businesses to be better prepared with GDPR and other tech regulations that needed to be enforced and The Futurista Start-up Elevate platform allowed start-ups like Hotshot to showcase their solutions and collaborate with industry-leading organizations.


Previous Next

“What’s happening in finance is what has already happened in music. Spotify digitized it, made it easier to access, more convenient and cost-efficient. People can access 20m songs for £10 a month, rather than £1 per song as before. A very similar change is going to happen with money and financial services." - Gerd Leonard


Media Partners


London, United Kingdom


Join us in London on the 11th and 12th of April, 2019


Hilton London Canary Wharf
Marsh Wall South Quay Square,
London E14 9SH, United Kingdom.


Upcoming Events Take a look at the upcoming events

Future of Algorithmic Trading Summit 2019

Future of Batteries Summit 2019

Future of Personalised and Precision Medicine 2019

Future of Data Protection 2019