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Future of Digital Customer Experience Summit

#CX2021

Date: 27th April 2021
Time: 10:00 EST/15:00 GMT

Overview

About The Digital Customer Experience Summit

Future of Digital Customer Experience Summit for businesses is a 2-day networking event with revolutionary keynotes, case studies, and panels. It brings together experts from the field of Technology, Marketing, Automation, AI, Innovation, and Services to discuss how Digital Transformation is impacting the Future of Customer Experience. A one of a kind forum to benchmark, gain subject matter expertise & business intelligence by collaborating with Industry Leaders from the field of Engineering, Retail, Technology, Big Data, Digitalisation, Information Security, and more!

Customer Oriented Approach

'Customer First' is a strategy being adopted by many organizations today, and the change for digital transformation stems from the need to deliver an unrivaled customer experience. As per the research from IDC, the net global spending on digital transformation is expected to rise more than a whopping $2 trillion by 2022. Giving rise to modern buyers who are more adaptable to digital technologies, the customer experience is at the forefront of how customers rate the brands. This makes it imperative for businesses to implement an agile and flexible IT environment to deliver a consistent experience.

Shift to Personalized Experience

According to a report by Internet Retailing, 69% of customers need a personalized experience whereas less than 50% of brands can deliver the same. The need to become proactive in utilizing customer data is becoming the need of the hour for businesses to render a personalized Customer Experience. With the IoT availability throughout devices, brands can leverage this data to know more about customer preference and conduct behavioral analytics to cater to a more tailored experience.

Omnichannel Delivery of Services

The most significant change in the digital landscape remains the need to enhance the customer experience throughout all the channels and 24/7 in a week. Therefore organizations are tying up all the loose ends through CMS and IoT services along with other frameworks to stay ahead in the game. In the future, it will become extremely significant to develop digital customer profiles through the deployment of Customer Identity Access Management (CIAM) systems to keep track of customer interactions with the brand.

What to Expect?

Digital
Sessions

Connect, listen and learn with our live digital sessions.

Digital
Panel Discussions

Conversations and deliberations that are contagious

Digital
Network

Network Digitally with industry leaders across the globe

Virtual one to one
meeting

Effective one-on-one meetings are a powerful tool to connect and close the deals with your leads.

Summit Highlights

07+ Knowledge Sessions

The summit will consist of interesting web panel discussions, exclusive live fireside chats and engaging digital industry presentations. 

10+ Industry
Leaders

Industry's thought leaders, decision makers and solution providers will gather virtually to discuss the latest trends, innovations and technologies in the BFSI sector.  

150+Attendees

Congregation of industry's top-level executives and senior officials for knowledge sharing.

04+ Hours of Networking

Networking opportunity for solution and service providers with industry's top decision makers via digital exhibition, public live chats and private one-on-one video chats.

Discussion Points

Customer Experience Technologists: Your Role to Drive the Success of Digital Business.

How Data-Driven Customer Engagement Delivers Value To Each Customer.

Advancing CX Analytics Maturity for Better Customer Experiences.

Design Your Customer Engagement Hub to Deliver Continuous Experience Throughout Customer Life Cycle.

Who should attend?

Topic We Cover

Empathy

Emotional Intelligence

Customer Journey Mapping

Β2Β Customer Experience

Οmni-Channel Experience

Customer Trust

Data-Driven CX

Transparent communication

Customer data

Conversational Ai

Behavioral Insights

Consumer Trends

CX technologies

Digital transformation

Digital Customer Engagement

Customer-centric UI & UX

High-impact customer experience practice

Customer Data Platforms

Industries

Airport

Banking

Financial Institutions

Insurance

Retail

Pharmaceutical

Automotive & Transportation

FMCG

Hospitality

Job Titles

CXO, VP, Director, Head of

  • CX Transformation
  • CX Strategy
  • Customer Success
  • Global Customer Fulfillment
  • Customer Experience
  • Customer Operations
  • Customer Relations
  • Customer Service
  • Customer Loyalty
  • Marketing Officer
  • Customer Engagement
  • Innovation
  • Customer Analytics
  • Customer Relationship Management
  • Customer Insights
  • Customer Centricity
  • Product Development
  • User Experience
  • Digital Officer
  • Digital Transformation
  • Information Officer
  • Technology Officer
  • Contact Center
Media

Media Partners

Expected

Expected Speakers

FAQ

Frequently asked question

Absolutely. We are counting on you to invite others! Help us spread the word. You can simply share the link to this page, and they can register at their convenience.