Future of Digital Onboarding and Customer Experience Summit for FI (2nd Edition)

About The Future Of Digital Onboarding And Customer Experience For FI Summit In London, UK

Get ready to embark on a journey into the future of digital onboarding and customer experience at the FI Summit in London, UK, brought to you by Group Futurista. As we stand on the precipice of a new era, let us paint a vivid picture: in 2023, mobile banking app downloads surged by a staggering 61% globally, reflecting the seismic shift towards digital engagement. At the summit, you'll witness industry titans unveiling AI-driven onboarding solutions, slashing the onboarding time by 70%, and enhancing security tenfold. With the rise of neobanks, financial institutions are reimagining CX as a competitive battleground. In this immersive event, thought leaders will guide you through the digital landscape's uncharted territories, where hyper-personalization and data-driven insights redefine the customer experience.

Digital Onboarding: Pioneering the Future of Finance

In the dynamic realm of finance, a revolution is quietly underway, reshaping the very fabric of how we interact with financial institutions. Leading the charge are tech-driven giants, who have harnessed the power of biometric authentication to create an unprecedented user experience. With fingerprint and facial recognition, they've transformed the once-tedious onboarding process into a seamless, secure affair, attracting millions of users worldwide. Moreover, fintech disruptors have redefined the game by simplifying the merchant onboarding journey. By leveraging AI-driven risk assessment, they've slashed approval times to mere minutes, propelling countless entrepreneurs toward financial success. This digital metamorphosis isn't merely confined to industry giants; traditional banks are also adapting.

CX Revolution: Unleashing Digital Onboarding's Power

In today's dynamic business landscape, the winds of change are ushering in a Customer Experience (CX) revolution of epic proportions. Forward-thinking companies are harnessing the formidable power of seamless digital onboarding, setting a new standard for user engagement. For instance, industry leaders recently introduced an innovative digital ID verification system that reduced the customer onboarding process from days to mere minutes, setting the bar sky-high with 98% customer satisfaction rates. Not to be outdone, fintech disruptors have streamlined their onboarding journey, attracting millions of users with a frictionless experience that boasts a jaw-dropping 99.5% completion rate. These impressive statistics demonstrate that the digital onboarding revolution is not just about convenience—it's about retaining and delighting customers.

Next-Gen FI: The Art of Seamless Onboarding

In the digital era, financial institutions are redefining the customer experience with the finesse of a master painter. Leading banks have already cut their account opening process down to a mere five minutes, setting a gold standard for swift and seamless onboarding. Not to be outdone, fintech disruptors have pioneered contactless solutions, allowing users to sign up effortlessly with just a tap of their smartphones. These innovations have not only heightened customer satisfaction but have also translated into staggering results. It's a masterpiece in the making: As traditional and digital financial institutions perfect the art of the seamless welcome, they unlock a world of possibilities, with customer retention soaring to new heights and unlocking untapped market potential.

"Banking is no longer somewhere you go but something you do." - Brett King



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Why Attend

"Cash is King No More!"

Comprehensive Agenda

Innovative keynotes delivered by the industry's true heavyweights, covering practical challenges and subjects which are exclusively entailed in our agenda. Gain subject matter expertise, network, and collaborate to explore solutions that shed light on future business models impacting revenue inflows.

Boost your Business

Futurista Start-up Elevate is a dedicated platform for Startups and VCs. We offer industry-specific startups a showcasing opportunity, enabling them to connect with corresponding VCs and Mentors. A win-win dynamic is created to attain the desired exposure for startups who are looking forward to scaling up their businesses.

Intelligent Event Experience

A smart application will help you connect with key decision makers, share files, brainstorm ideas, and have a seamless networking experience. A comprehensive module covering the entire event, compiled for training purposes, to be made available post-conference, exclusively for the attendees.

Who Should Attend


CXOs, VPs, and Directors of :

  • Onboarding
  • Identity and Access Management
  • Customer Experience
  • Digital Innovation
  • Technology
  • Digital Officers
  • Digital Banking
  • Mobile Banking
  • Design
  • Digital Service Delivery
  • Client Solutions
  • Data & Analytics
  • People Officer
  • Fraud Management
  • Risk Officers
  • Compliance Officers

Topics We Cover

Borderless Transactions

Digital identity

Empathy by design

Open banking

Design Thinking

Intelligent customer experience

Innovation labs

Human-centred approach

Banking 4.0

Behavioural analytics

Paperless transactions

Future business model

Agile methodologies

Cross-Selling Algorithms

Wearable Banking

Real-Time Analytics

Omni-channel Experience

Universal digital identity

Digital Documentation

Innovative Onboarding

Seamless Experience

Self Sovereign Identity


Voice Banking

AML Analytics


KYC Analytics

Why Sponsor

Why Us We help you see the Bigger Picture at our events. The one that will change your game!

Futurista Startup Elevate

Futurista Startup Elevate is a platform that transforms big-ideas into reality! The FODOX 6th June, 2024 will fuel start-ups to take themselves to the top by providing access to VC's, Mentors, and Potential Clientele from the corresponding industries. The perks include Product Showcasing, Speaking Slots, and Campaigns running among our thoroughly researched pack of delegates.

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"Focusing on the customer makes a company more resilient." - Jeff Bezos

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Paris, France


Join us Paris, France on the 6th June, 2024

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Star ups/ NGO Pass

999 €
  • Access to the 2-day conference
  • Access to our networking app
  • Breakfast, Lunch and Cocktail Reception

SME Pass

1299 €
  • Access to the 2-day conference
  • Access to Networking Lounge
  • Breakfast, Lunch and Cocktail Reception

Standard pass

1599 €
  • Access to the 2-day conference
  • Access to our networking app
  • Breakfast, Lunch and Cocktail Reception

VIP Pass

1999 €
  • Access to the 2-day conference
  • A soft copy of all the presentations will be shared with you for future reference and training purposes
  • Access to the VIP networking lounge
  • Access to Breakfast, Lunch and Cocktail Reception

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