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Reimagining Digital Identity & Biometrics for Retail & E-commerce

Futurecast Webinar Vol 2

17th June, 2020 at 2pm BST


Welcome to FutureCast Webinar
Series Volume Two

In the wake of the current crisis around the world, Growth estimates for global retail in 2020 will be halved from pre-COVID-19 forecasts, overall, but impacts are uneven. Fashion, furniture, and electronics retailers will be hit hardest as consumers forego discretionary purchases in favor of stocking up on food and household supplies. Grocers win, but at a higher cost of operations, and will be highly motivated to be better prepared for the omnichannel shopper and responsiveness to demand shifts.

Retail technology investments will continue to reflect digital transformation efforts, as retailers reserve capital for technology investments by reducing spending on store openings and remodels. The ability to adapt responsively to product, workforce, partner, and operations needs will separate the winners and losers during the COVID-19 crisis.

Retailers must invest in digital technology beyond bolting on new platforms/channels. It’s an opportunity to deliver new value through native and intuitive experiences. Furthermore, it’s a chance to get closer to the customer, in the time of need. Consumers are not only shopping more online as the lockdown progresses — but they are also using their connected devices to shop for more discounts, especially while shopping in stores. This means e-commerce and the digital customer journey are going to continue to skyrocket.

What to Expect?


Connect, listen and learn with our live digital sessions.

Panel Discussions

Conversations and deliberations that are contagious


Network Digitally with industry leaders across the globe

Virtual one to one

Effective one-on-one meetings are a powerful tool to connect and close the deals with your leads.

Summit Highlights

07+ Knowledge Sessions

The summit will consist of interesting web panel discussions, exclusive live fireside chats and engaging digital industry presentations. 

10+ Industry

Industry's thought leaders, decision makers and solution providers will gather virtually to discuss the latest trends, innovations and technologies in the BFSI sector.  


Congregation of industry's top-level executives and senior officials for knowledge sharing.

Discussion Points

Deep Dive:COVID-19 Spurs Biometric Innovations For A Contactless Global Society.

New coronavirus-era surveillance and biometric systems pose logistical, privacy problems

Biometrics in retail a key to building customer engagement.

Digital Identity Becoming Common Currency in the Connected World

Focus Segments


Today's customers expect consistent, seamless retail experiences — online, in-store, and mobile apps. For retailers to remain competitive in a digital environment, they must revolutionize the way they operate to meet these demands while providing a personalized, secure customer experience at every point of interaction — digital and physical.

E- Commerce

As today's customer expectations for digital shopping continue to escalate, Online retailers are leveraging consumers' unique digital identities to provide a personalized, secure customer experience at every point of interaction to adapt Customer's Growing expectation in the Post COVID World resulting in a much higher online engagement.


What if the government could authenticate citizens—and businesses—the same way that most digital companies do their customers? Resulting in a Centralized Network of digital citizens enabling a dramatic leap in Government citizens by Improving end-to-end public service delivery via a unique digital identity.

Technology Solution Providers

The challenge of today’s organizations is to create a seamless ID verification process while reducing transaction friction and deterring fraud. As businesses switching staff to remote working at the time of Crisis COVID-19. Online identity verification, E-KYC, Facial Recognition is the need of the hour
Job Titles

CXO, Director, VP, Head of:

  • Biometrics
  • Fraud Prevention
  • Identity Access Management
  • Digital Transformation
  • Technology
  • Innovation
  • Strategy
  • Data Analytics
  • Digital Infrastructure
  • IT
  • Risk
  • Retail Operations
  • Customer experience
  • Customer Insights & Analytics
  • Digital Security
  • IT Security
  • Digital Product
  • Marketing Officers
  • Operation Managers
  • CEOs & Owners of S/M sized businesses
  • Local, Regional and National Brands
  • Brand & Digital Marketing Leaders
  • Store Head
  • EBO Head
  • Operations
  • ArtificIal Intelligence
  • Blockchain
  • Online Shopping


John Erik Setsaas

VP of Identity and Innovation

Steve Cook

Digital identity& Biometric Consultant

Jonas Rensfelt

Global Head of Strategic Projects, Digital, Marketing & Innovation
Dufry Group

Trevor Gordon

Director - Omnichannel Retail

Our Sponsors




Media Partners


Frequently asked question



Absolutely. We are counting on you to invite others! Help us spread the word. You can simply share the link to this page, and they can register at their convenience.

Sora Yago

(Executive Director at VoxAfrica)