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Future of Voice Assistance for Businesses

#FOVA2021

Date: 6th December 2021
Time: 1100 hrs ET/1500 hrs GMT

Overview

Overview for Future of Virtual Contact Centre webinar



Register now to secure your pass.

What to Expect?

Digital
Sessions

Connect, listen and learn with our live digital sessions.

Digital
Panel Discussions

Conversations and deliberations that are contagious

Digital
Network

Network Digitally with industry leaders across the globe

Virtual one to one
meeting

Effective one-on-one meetings are a powerful tool to connect and close the deals with your leads.

Summit Highlights

07+ Knowledge Sessions

The summit will consist of interesting web panel discussions, exclusive live fireside chats and engaging digital industry presentations. 

10+ Industry
Leaders

Industry's thought leaders, decision-makers, and solution providers will gather virtually to discuss the latest trends, innovations, and technologies in the Finance and Insurance Industry.

350+Attendees

Congregation of industry's top-level executives and senior officials for knowledge sharing.

Discussion Points

The proven conversation design principles that help you unlock the potential of your Technology

Chatbot Business: Chatbots between aspiration and reality

Smart Speaker Business – Voice Commerce: When will the breakthrough come?

KPIs in conversational commerce – what to look out for, which processes to build

Topic We Cover

Omni-Channel Experience

Data Security

Interactive voice response (IVR)

Hyper personalization

Automatic call distributor (ACD)

Cost-effective Multitenancy Model

Virtual contact center model

Predictive Behavioral Routing (PBR)

Seamless customer Service.

Omnichannel routing

Intelligent automation

Industries

IT

Energy

Manufacturing

Healthcare and Life Sciences

Transportation

Retail

Travel & Hospitality

Media and Entertainment

Education

Who should attend?


Job Titles

CXO, VP, Director, Head of

  • Call Centre Director
  • Customer Service
  • Customer Experience
  • Customer Insight
  • Customer Strategy
  • Digital Customer Experience
  • Customer Loyalty
  • Contact Centre
  • Social Media
  • CRM
  • Marketing
  • Direct Marketing
  • Digital Marketing Specialists
  • Operational Excellence
Speakers

Expected
Speakers

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Sponsors

Our Sponsors

Platinum Sponsor

Platinum Sponser

Platinum Sponser

Platinum Sponser

Gold Sponsor

Media

Media Partners

FAQ

Frequently asked question

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