Future of Virtual Contact Centre webinar

Overview

Overview for Future of Virtual Contact Centre webinar

Virtual contact centres are the future as it is cost-effective and flexible to meet customer needs, we at Group Futurista are happy to present to you the opportunity to learn more about Virtual Contact Centres and the benefits it can entail for your business by attending our “Future of Virtual Contact Centre” Webinar in september. Join us to learn from an assortment of industry leading experts.

Register now to secure your pass.

What to Expect?

Digital
Sessions

Connect, listen and learn with our live digital sessions.

Digital
Panel Discussions

Conversations and deliberations that are contagious

Digital
Network

Network Digitally with industry leaders across the globe

Virtual one to one
meeting

Effective one-on-one meetings are a powerful tool to connect and close the deals with your leads.

Summit Highlights

07+ Knowledge Sessions

The summit will consist of interesting web panel discussions, exclusive live fireside chats and engaging digital industry presentations.

10+ Industry
Leaders

Industry's thought leaders, decision-makers, and solution providers will gather virtually to discuss the latest trends, innovations, and technologies in the Finance and Insurance Industry.

350+Attendees

Congregation of industry's top-level executives and senior officials for knowledge sharing.

Discussion Points

Virtual Contact center:An Undeniable Choice for Current Times.

Achieving Agility & Competitive Advantage through AI & R.P.A in Virtual Contact Centres.A Guide to

Maintaining Operations for a Fully Remote Team through A Virtual Contact Center.

Evolution of VOC & VOE in The Virtual Contact Centre.

Topic We Cover

Omni-Channel Experience

Data Security

Interactive voice response (IVR)

Hyper personalization

Automatic call distributor (ACD)

Cost-effective Multitenancy Model

Virtual contact center model

Predictive Behavioral Routing (PBR)

Seamless customer Service.

Omnichannel routing

Intelligent automation

Industries

Financial Services

Banking

Public Sector

Telecoms

IT

Energy

Manufacturing

Healthcare and Life Sciences

Transportation

Retail

Travel & Hospitality

Media and Entertainment

Education

Who should attend?

Job Titles

CXO, VP, Director, Head of

Call Centre Director
Customer Service
Customer Experience
Customer Insight
Customer Strategy
Digital Customer Experience
Customer Loyalty

Contact Centre
Social Media
CRM
Marketing
Direct Marketing
Digital Marketing Specialists
Operational Excellence

Speakers

Our
Speakers

Evan Fromberg

Vice President of Global Sales
Krisp.ai

Barbara Dondiego

Chief Operating Officer
Avoxi

Samantha Richardson

Principal Business Consultant and EMEA Lead
Twilio Foundry

Joao Gonzalez

Head of International Accounts
GoContact

Anna Trajdos

Head of Customer Service
RB CEE w SIX Payment Services

Iemraan Kara

Head of Sales Contact Centre,
at Standard Bank Group

Ian Dailey

VP Product Marketing
at Invoca

Anders Rønnebech Jensen

VP of marketing and customer experience
at MasterCard

FAQ

Frequently asked question

Where will the event be held?

This is an online event. You do not have to travel to any specific location. You can participate from your convenient location. The virtual event is accessible from a computer, mobile and tablet devices.

How do I log-in on the day of the virtual event?

Your login details will be emailed to you ahead of the event. You can use those details to access the online event.

Can I invite my colleagues and friends to attend the virtual event?

Absolutely. We are counting on you to invite others! Help us spread the word. You can simply share the link to this page, and they can register at their convenience.

Thank you! We will get back to you shortly.